Frequently Asked Questions

Answers to questions we are frequently asked.

Does MindFire provide remote support?

Yes. Our staff provides remote support to any customers that have a computer with a functioning internet connection with a fast enough connection. When working remotely there may be limitations of what can be done.

Is it cheaper to repair or to replace a PC?

If you have a newer device with a hardware or software issue, it can many times be more cost effective to repair the device. If you have an older computer it could be more cost effective to replace the device.

Technology is constantly advancing, and the operating systems, and software are advancing with it. With too old of a machine, replacement parts may be lower cost, however you may not be able to take advantage of the newer operating systems and software that could run on a newer computer.

Can a computer technician see my files?

A computer technician could possibly see the files on your computer. There are whole drive encryption options like Bitlocker, which they would need a key to access the data if the storage drive is removed from the computer, or a user password to access if in the computer.

If you are having a hardware related repair performed on your computer and it contains sensitive data, we recommend that your drive have whole drive encryption enabled.

If you are having software support services performed, your technician may need access to your user account to perform the troubleshooting and support services. In this case, you should remove any sensitive files from the computer prior to services being performed.

Ethical computer technicians will perform software related support with sensitive files on your computer without looking at your data, however may still gleam file names while navigating to the folders/files they need to access since some files relating to software configuration are in your user directory.

What are your business hours?

Our standard business hours are Monday through Friday, 9:00AM through 5:00PM. During this time our office may or may not be staffed due to project load, and on-site support work. We request that all customers contact us before dropping in to ensure we are in the office.

We do offer some after hours/emergency support by request.

Do you repair cell phones?

Our staff can assist you with correcting software issues, however at this time we do not replace screens, ports, or repair other hardware issues.